Shipment Policy

Shipping Policy

At Topdream Hair, we are committed to providing a safe, reliable, and convenient shipping experience for customers worldwide. We work with trusted international shipping partners to ensure your hair products arrive as smoothly and efficiently as possible.

1. Shipping & Delivery

We primarily ship orders through FedEx, with tracking information provided for every shipment.

  • Estimated Delivery Time: Approximately 3–7 business days for most international destinations.

  • Order Processing: Orders are prepared for shipment after payment has been successfully received and verified.

  • Tracking Information: Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number.

  • Shipping Carriers: Topdream Hair reserves the right to use alternative shipping carriers or delivery services when necessary.

Please note that delivery times are estimates and may vary depending on your location, customs procedures, or unforeseen circumstances.

2. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, certain situations may cause unexpected delays, including severe weather, customs inspections, transportation disruptions, or other circumstances beyond our control.

We recommend placing time-sensitive orders in advance to allow sufficient time for delivery.

3. Shipping Address Requirements

To help ensure successful delivery, customers are responsible for providing complete and accurate shipping information when placing an order.

Please make sure that:

  • Your full name, street address, city, state, and postal code are correct.

  • You provide a valid phone number so the shipping carrier can contact you if needed.

  • You use a physical delivery address rather than a P.O. Box.

  • Someone is available to receive the package when delivery is attempted.

Topdream Hair cannot be held responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

4. Lost, Stolen, or Misdelivered Packages

We take package security seriously and encourage customers to monitor their tracking information closely.

Topdream Hair is not responsible for packages lost or stolen under the following circumstances:

  • The customer provides an incorrect or incomplete shipping address.

  • The carrier delivers the package to the address provided, but it is subsequently stolen.

  • The package is accepted or signed for by another person at the delivery location.

Topdream Hair will take responsibility when:

  • Our team enters a shipping address that differs from the address confirmed by the customer.

  • The shipping carrier confirms that the package was delivered to an incorrect address due to a carrier error.

In confirmed cases where Topdream Hair or our shipping partner is responsible, we will arrange an appropriate resolution, including a replacement or refund.

5. Incorrect Items & Shipping Errors

If you receive an incorrect product or discover an issue with your shipment, please contact our customer service team within 3 business days of delivery.

We may request photographs or additional information to verify the issue.

Once the error has been confirmed, we will arrange a replacement or refund based on the circumstances.

If a return is required due to an error made by Topdream Hair, we will cover the associated return shipping costs.

6. Customs Duties & Import Taxes

International orders may be subject to customs inspections, import duties, taxes, or additional clearance fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Customers are also responsible for providing any additional documentation or permits required for customs clearance.

Commercial invoices and necessary shipping documents will be included with shipments as required.

7. Customer Support

Your satisfaction matters to us. If you have any questions about your order, shipping status, or delivery, please contact the Topdream Hair customer service team.

We are always happy to assist you and help make your shopping experience as smooth as possible.

Thank you for choosing Topdream Hair. We appreciate your trust and look forward to serving you!